HelpSquad

Overview

HelpSquad is a leading provider of customer service outsourcing, specializing in delivering exceptional support across multiple communication channels, including voice, SMS, email, chat, and social media. Recognized as a top Customer Service Outsourcing company for 2024 by The CX Lead, we cater to clients ranging from startups to Fortune 500 companies, including well-known brands such as Mason Bottle, National University, and Slinger Bag. Our team of expert agents, coupled with advanced technology, ensures that we consistently exceed client expectations in delivering high-quality customer service. In addition to customer service outsourcing, HelpSquad offers virtual assistant services. Our skilled VAs are trained to manage a variety of tasks, including customer service inquiries, appointment scheduling, ticket management, and live chat responses. Whether ongoing support or project-specific assistance is required, our VAs provide an efficient and seamless experience, allowing clients to concentrate on their core business operations. Furthermore, HelpSquad provides comprehensive BPO call center services, handling both inbound and outbound calls. With professional agents and state-of-the-art call center infrastructure, we offer excellent support, managing high call volumes with the utmost professionalism, whether dealing with customer inquiries, complaints, or outbound sales calls.