SoftDoesClaimed by Official Representatives

FMY Orthodontics

SoftDoes partnered with FMY Orthodontics, a multi-location orthodontic practice in West Tennessee, to design and build a custom web-based software platform that modernized how the practice manages patient financing workflows.

Prior to the engagement, the practice relied on a detailed internal spreadsheet system to present orthodontic treatment payment plans. While the process worked operationally, it required significant manual effort from staff and made it difficult for patients and parents to review financial options outside of the office.

Off-the-shelf solutions in the market were expensive and did not align with the practice’s existing workflow.

SoftDoes developed a secure custom software platform that digitized and simplified the entire process. The system allows staff to generate and present financial plans electronically while enabling patients and parents to review and complete those decisions remotely.

The solution was designed specifically around the practice’s real operational workflow rather than forcing the team to adapt to a rigid third-party system.

Key elements of the project included:
• Custom web-based software development
• Secure handling of patient financial information
• Electronic financial plan presentation for patients and parents
• Reduced manual workload for staff
• A scalable platform supporting multiple office locations

The result was a streamlined workflow that improved operational efficiency for staff while creating a more convenient and modern experience for patients and families managing orthodontic treatment decisions.

As the client described the impact:
“My staff now is not going to have to paddle nearly as hard.”

The platform continues to support FMY Orthodontics’ day-to-day operations and provides a stable foundation for future workflow improvements.

Challenge

Technicians at a pest control company were still doing a lot of paperwork after each job. Photos, notes, signatures and service details had to be entered in different places, which sometimes meant doing the same work twice. Many service locations also have poor mobile reception, so any tool had to work reliably offline in the field.

Solution

SoftDoes built an iOS and Android app for the field team, connected to the company's existing scheduling and customer management system. Technicians open their assigned jobs, review service history, add notes and photos, complete a checklist and collect the customer's signature on-site. The app saves everything locally when there is no signal and syncs once the connection returns. The team tested the app under the same conditions the technicians work in.

Results

Time spent on each service report dropped from 18 minutes to 7 minutes, and reports needing corrections or missing information fell by 32%. Completed job information now reaches the office automatically instead of being re-entered. The client highlighted that SoftDoes was willing to test the app under real field conditions, which made the final product much more practical for technicians.

Challenge

Ulala, a production company with an online store, had many returning customers, but the mobile experience made repeat purchases slow. Customers had to search for products again, remember what they had bought before and repeat the same steps every time. The company wanted an app that would make reordering quick and give it a better way to stay in touch with existing customers.

Solution

SoftDoes built an iOS, Android and iPad app connected to the existing online store. Customers can browse products, save favorites, view previous orders and reorder without starting from scratch. The app includes personalized recommendations based on browsing and purchase history, push notifications for order updates and offers, and a checkout refined over several iterations for speed on a phone. SoftDoes also built the backend connections to keep the app in sync with the store.

Results

Within a few months of launch the app showed a significant increase in repeat customers, purchase rates and checkout completion. SoftDoes ran an organized process, delivered within the agreed timeframe and stayed responsive throughout. The client noted that SoftDoes kept track of every detail and never made them repeat the same requests.

Challenge

A blogging school that teaches people to start and grow their own blogs was handling a lot of work manually after each student joined. Access, materials, reminders and individual questions were spread across different places, and the team had to keep track of who had received what. It was manageable, but slow and inconvenient for both staff and students.

Solution

SoftDoes built a private web portal that students access after registration. Each student sees available materials, upcoming tasks, important dates and past activity in one account, and the school can post updates there instead of relying on email. A small admin area lets the team add or remove access, upload materials and check user activity without a developer. The portal connects to the school's website and payment flow, so access is created automatically after a successful purchase.

Results

The portal cut the school's manual work by 80% and reduced questions about access and materials by 40%. 80% of users adopted the portal in its first month. SoftDoes delivered on time, was easy to work with and kept the product simple, which the CEO said is one of the main reasons people are actually using it.

Challenge

An event production company that creates immersive events for creatives, innovators and product leaders was managing work in too many separate places. Staff checked one system for documents, another for approvals and then messaged colleagues to find the current status. By the end of 2025 this was costing a surprising amount of time every week.

Solution

SoftDoes built a single web portal for projects, documents, approvals, notifications and reporting. The team migrated the company's historical records into the new system, connected the tools the company still needed to keep, set up role-based access levels and created custom dashboards so each person sees the information relevant to their role when they log in.

Results

The portal increased the team's efficiency by 40% and reduced internal questions by 35%. SoftDoes ran a transparent process, responded quickly to requests and accommodated changes along the way. The client highlighted the team's attention to detail and ability to find practical solutions, and said they were happy with both the work and how the project was handled.

Challenge

Internal teams at WIX, the website creation platform, regularly needed to create pages, update materials, change layouts and publish time-sensitive content. Even minor requests required developer involvement, so routine updates piled up in the engineering backlog and some waited several days before anyone could get to them.

Solution

SoftDoes built a browser-based management tool for creating, editing, reviewing and publishing content. Permissions differ by team: contributors prepare changes, managers review them and only authorized users can publish. The tool keeps version history, supports reusable components, shows exactly what changed between drafts and includes a preview environment for checking changes before they go live. It connects to several services the teams already use, and the interface was kept simple enough to use without long training.

Results

The tool reduced the engineering queue by 45%, and internal teams can now complete 70% of their updates without developer support. SoftDoes worked in short development cycles, responded quickly to feedback and kept a clear record of decisions and deliverables. Most people can open the tool and understand what to do without a training session.

Challenge

The national governing body of an official US sport had a registration process that had become hard to manage. Teams submitted information through different forms, staff checked the same details more than once and local associations did not always see updates at the same time as the national office.

Solution

SoftDoes updated the architecture of the tournament and registration system and rebuilt the parts causing the most problems: team registration, roster submissions, eligibility checks, document uploads, payment status, tournament approvals and communication between the national office and local associations. The team created separate dashboards for administrators and event organizers and handled the data migration, designing for users with very different levels of technical experience.

Results

Tournament applications are now processed 35% faster and incomplete submissions dropped by 25%. Staff no longer re-check the same details, and the national office and local associations see the same information. The client said SoftDoes understood that the people using the system would have very different levels of technical experience and delivered a solution that works for all of them.

Challenge

A privacy platform for secure digital communication had grown to the point where everyone tracked work their own way. Information lived in Jira, spreadsheets, Slack and people's heads. It worked while the team was small, but the operations team needed one place to see what was happening without chasing updates all day.

Solution

SoftDoes designed and built a web platform that brings project tracking, internal requests, reporting and several approval processes into one place, connected to existing systems so information is never entered twice. Later in the project the team added AI features that summarize tickets and organize requests before anyone opens them. More than once SoftDoes advised against features that were not needed, keeping the product focused.

Results

Internal request handling time dropped by about 30% and routine operational tasks became roughly 25% faster. The team now spends far less time chasing updates and building weekly reports. SoftDoes communicated regularly and adapted smoothly to changes, and the client said that looking back, SoftDoes was right every time it talked them out of an unnecessary feature.

Challenge

Reclaim, a cleaning company, was juggling customer requests, technician assignments, recurring appointments, invoices and internal communication across several different tools. Daily schedules were built by hand, which led to missed or duplicated appointments, and the office team constantly switched between spreadsheets, emails and separate applications.

Solution

SoftDoes developed a custom platform that became the central place for daily operations. Office staff schedule cleaning appointments, assign crews, monitor recurring services, manage customer information and track completed jobs in one system. Reporting dashboards show workload and scheduling at a glance, and AI-assisted job categorization and reporting helps the team organize requests and generate internal summaries much faster.

Results

The company spends 35% less time preparing daily schedules, has fewer missed or duplicated appointments and gets reports faster. The client described SoftDoes as well-organized, accommodating and transparent, and said the team wanted the software to match their day-to-day operations instead of asking them to change the way they work.

Challenge

A manufacturing company was losing too much time managing projects across spreadsheets, emails and manual updates between teams. As the number of active projects grew, it became harder to keep production, design approvals, sourcing and client communication aligned, and small details got lost between departments.

Solution

SoftDoes designed and built a custom internal platform that manages each project from initial inquiry through production and installation coordination. The team tracks material availability, custom design requests, approvals, production notes and project timelines in one place, with a structured workflow that stays flexible rather than rigid. SoftDoes asked detailed questions about the craft side of the work and handled change requests smoothly.

Results

The company now has a clear view of where every order stands, which materials are reserved and which approvals are pending, without chasing updates across the team. SoftDoes delivered mostly on time and handled change requests seamlessly. The client said SoftDoes paid attention to the craft side of their work, not just the software requirements.

Challenge

A health education company that teaches children and families nutrition and practical cooking skills across the USA and Canada had outgrown its existing tools. It needed a better way to manage class registrations, curriculum materials, participant progress and follow-up communication, and to understand which families stayed engaged after sessions ended.

Solution

SoftDoes built a web-based platform covering participant registration, class scheduling, curriculum management, attendance tracking and basic reporting. The team created separate user flows for administrators, instructors and families, since each group interacts with the program differently, and kept the project moving with clear communication about what was being built and where decisions were needed.

Results

The platform reduced the organization's manual administrative work by around 25% and made its programs easier to run consistently. The client said SoftDoes kept the project moving without making the process feel heavy, was clear about what needed feedback, and was good at translating a mission-driven program into practical software.

Challenge

A US-based B2B SaaS company that helps contractors manage projects, estimates, invoicing and client communication found that its internal systems were slowing delivery down. Operational tracking depended on manual coordination between teams, workflows were disconnected, and no off-the-shelf SaaS tool fit their mix of infrastructure support, managed services and custom client environments.

Solution

SoftDoes designed and built a centralized custom platform that acts as the operational layer between the company's services and teams. It automates repetitive internal processes, gives every team visibility into work in progress and removes friction from service delivery and reporting. SoftDoes focused on changes that would genuinely improve operations long term rather than technical ambitions.

Results

Response times improved by 39%, reporting became more consistent and duplicated work dropped. The client described SoftDoes as organized, communicative and practical throughout the engagement, and said the team seemed more focused on whether something would genuinely improve operations long term than on building for its own sake.

Challenge

A government agency with more than 10,000 employees was running a large number of construction and maintenance projects involving external contractors and several internal departments. Project data was fragmented and inconsistent across systems, so status reports were compiled by hand and often arrived late.

Solution

SoftDoes designed and built a centralized platform that consolidates data from multiple sources into one view of project status, contractor activity and key milestones. Dashboards show progress in near real time, reporting workflows are automated, and the system flags potential delays and inconsistencies so teams can act before issues escalate.

Results

Reporting time dropped by around 30%, and the quality and consistency of project information improved because every team now works from the same data. The agency spots potential delays earlier, which helps with planning and resource allocation. The client said SoftDoes took the time to understand the constraints of public sector projects and adjusted its approach accordingly.

Challenge

North Bridge Legal relied on an internal application it had used for years. As the team and the volume of case information grew, everyday tasks became noticeably slower, but a full replacement would have meant retraining staff, migrating data and disrupting a system people already knew.

Solution

SoftDoes interviewed the staff who use the system every day, then modernized it in stages instead of replacing it: the case and document sections first, then search, user permissions and frequently used workflows. The team cleaned up slow parts of the application and connected processes where staff had been moving information by hand, while the firm kept working in the app throughout the project.

Results

Large case files that took around 20 seconds to open now load in under 6 seconds. Preparing a document package dropped from 20-25 minutes to 10-12 minutes, and internal complaints and support requests about the application fell by roughly 30% in the first month after the main release.

Challenge

A marketing solutions company needed new native mobile apps and wanted a development team willing to challenge its assumptions instead of building every requirement exactly as written.

Solution

SoftDoes designed and built native iOS and Android apps along with the backend behind them: APIs, user authentication, push notifications and a small admin portal that lets the team update content without publishing a new app version. The client reviewed regular builds and gave feedback throughout the project.

Results

After launch, mobile engagement increased by 34% and 90-day user retention improved by 22% compared with the previous mobile experience. Navigation-related support requests dropped by about 30%. The client said SoftDoes paid attention to small usability details that made the final app feel much more polished.

Challenge

An educational support company tracked its work in spreadsheets, shared folders, email threads and call notes, and team members had developed their own ways of organizing it. As volume grew, keeping a complete history for every client became difficult.

Solution

SoftDoes built a private web platform where each client has a profile with notes, documents, deadlines, completed work, upcoming tasks and a full communication history. Staff can assign tasks, set reminders and reuse templates for recurring work, and a client-facing area shares documents and updates securely.

Results

Two months after launch, the team spent about 30% less time on administrative work, preparing a new client file dropped from around 40 minutes to 15-20 minutes, and internal follow-up emails fell by about 35%.

Challenge

Route One Consultancy's client onboarding had become too manual to scale. The team spent too much time on repetitive checks, manual data entry and back-and-forth communication between departments.

Solution

SoftDoes built a custom internal platform for client onboarding and financial document review. It collects information, routes files to the right people, flags incomplete records and adds an AI-assisted layer that categorizes documents and highlights items that need closer review. Deliverables included integrations with existing tools, roles for each department, automated notifications and onboarding dashboards.

Results

Manual review time dropped by about 30%, onboarding became faster, and fewer missed or incomplete items move to the next stage. The client said SoftDoes kept the system simple, reliable and practical for the way the team actually handles client files.

Challenge

Care In Touch, a home health services company, tracked regulatory and billing deadlines in spreadsheets and Google Sheets. In healthcare, a missed billing deadline can mean losing a claim permanently, and the process also had to stay HIPAA compliant.

Solution

SoftDoes built a custom tracker that is simple for staff to use and gives management full oversight. The back-office team enters data in one place, sees upcoming deadlines and gets automated warnings when something needs attention, so regulatory filings and claims are not missed.

Results

The tracker replaced the spreadsheet-based process with one centralized system for deadlines and compliance. The CEO described SoftDoes as flexible, accommodating and fully committed to delivering the vision for the project, and said working with the team felt like working with part of their own company.

Challenge

The Building Buyer, a real estate investment company, depended on third-party lead providers and virtual assistants. It wanted to own its data and automate follow-up instead of paying others for leads.

Solution

SoftDoes built a custom data extraction and lead generation system. It collects public records every day, uses AI built on Anthropic Claude models to extract the key contacts from each filing, cleans and de-duplicates the results, and delivers ready-to-use leads with automated follow-up.

Results

The client says its business has grown 5x since working with SoftDoes and that the system has saved both money and time. The client also highlighted that SoftDoes delivers before deadlines, at a fair price, and checks in every day to ask what else can be improved.

Challenge

A unified API provider had several internal tools that did not work well together. Over time, teams wasted too much time checking updates, moving information around and following up on things that should have been automatic.

Solution

SoftDoes built one operations platform where teams track requests, approvals, reports and ongoing initiatives without switching between tools. The platform pulls information together automatically, which removed a lot of repetitive work.

Results

Internal reporting became around 40% faster, and recurring operational requests are handled about 30% faster. Teams spend less time asking each other for updates, and the client said SoftDoes gave honest advice instead of agreeing with every idea.

Challenge

Matching each new student with the right available teacher took an education company around 15 minutes per student.

Solution

SoftDoes built an AI matching system that uses information about students and teachers to suggest the best available options, together with a scheduling feature. The team took a pragmatic approach to AI: the system suggests matches, and people make the final decision.

Results

Matching a student with a teacher now takes under 5 minutes instead of 15, and 72% of the system's suggested matches are correct. SoftDoes delivered on time and responded quickly to feedback.