Xassure by eDesk

Xassure (formerly eDesk) is a virtual staffing and AI automation company built exclusively for independent insurance agencies and financial advisors across the United States. Headquartered in Los Angeles, California, with operations in India, Xassure provides dedicated insurance-trained virtual assistants, AI-powered receptionist services, managed bookkeeping, and full-service marketing — all under one roof.

Founded in 2010 by Raghu Pokala, a UCLA Anderson School of Management alumnus and founding partner of Patra Corp India, Xassure has grown to a 150+ member team serving 100+ insurance agencies across the US. The company rebranded from eDesk to Xassure in January 2026, evolving from a VA-only model into a complete Human + AI platform for insurance agencies.

Xassure's insurance-trained virtual assistants handle 50+ tasks including quotes, renewals, endorsements, certificates of insurance, carrier submissions, CRM and AMS data entry, policy checking, mortgagee changes, and remarketing — across personal lines, commercial lines, life & health, employee benefits, and financial advisor workflows. VAs are trained on all major agency management systems including Applied Epic, EZLynx, AMS360, HawkSoft, AgencyZoom, QQ Catalyst, and NowCerts.

Every client gets a dedicated account manager, a Program Success Manager for ongoing team training, and access to a live client dashboard showing real-time task activity, daily work logs, and performance metrics. Xassure offers a 2-week free trial with no credit card required and a 100% satisfaction guarantee — if an agency is not happy with their VA, Xassure will rematch them at no additional cost.

Rated 4.7 stars on Trustpilot. 150+ agencies served. 2 countries. 50+ tasks handled.