Founded 1996
250 - 999
10000+
Founded 1996
250 - 999
10000+
SRG Asia Pacific (SRG AP) is a leading total solution provider with over 25 years of expertise in Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), Information Technology Outsourcing (ITO), and Human Resource Outsourcing (HRO). Established with the mission to enhance customer management through superior back-office processing, SRG entered the Malaysian market in pursuit of this goal. Founded in 1996 by industry experts, SRG AP has grown into a renowned communications provider, delivering exceptional service. Headquartered at Plaza Sentral in Kuala Lumpur, SRG AP is strategically located to be globally connected, both physically and technologically. SRG AP has extensive experience serving major industries, including FMCG, Insurance, Food & Beverage, Technology, Consumer Durables, Energy & Utilities, Logistics, Pharmaceuticals, Immigration Services, Media Broadcast, and Telecommunications. As part of our forward-thinking strategy, SRG AP is advancing toward Industry 4.0, helping clients transform their businesses by implementing innovative solutions such as Robotic Process Automation, Artificial Intelligence, Mobile Data Analytics, and Augmented & Virtual Reality technologies.
Head of Service Partnership at MAXIS
13-02-2025
For over 20 years, SRG ASIA PACIFIC has consistently maintained a high level of service. The team is responsive to urgent needs, and internal stakeholders are particularly impressed with their ability to provide resources and complete tasks with agility.
Overall rating
4.5
Work Quality
4.0
Timely Delivery
5.0
Responsiveness
5.0
Your Satisfaction
4.0
13-02-2025
For over 20 years, SRG ASIA PACIFIC has consistently maintained a high level of service. The team is responsive to urgent needs, and internal stakeholders are particularly impressed with their ability to provide resources and complete tasks with agility.
Assistant Director of Operations at Procurri
13-02-2025
The company commends SRG ASIA PACIFIC for their proactive approach to resolving issues. The team handles escalations promptly and closely monitors their agents. They maintain clear communication with the firm’s internal team and have contributed to minimizing human errors through the use of automation.
Overall rating
4.0
Work Quality
4.0
Timely Delivery
4.0
Responsiveness
4.0
Your Satisfaction
4.0
13-02-2025
The company commends SRG ASIA PACIFIC for their proactive approach to resolving issues. The team handles escalations promptly and closely monitors their agents. They maintain clear communication with the firm’s internal team and have contributed to minimizing human errors through the use of automation.
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