ScienceSoft

The Client expects the following results after the implementation of the HIPAA-compliant telehealth platform:

• Higher operational efficiency thanks to the transition from disconnected services to a single, scalable platform built on Microsoft Cloud for Healthcare.
• Up to 40% reduction in manual coordination time for scheduling and care management through extensive workflow automation with Power Apps and Power Automate.
• Improved data accessibility and integrity via a centralized data repository enabled by Microsoft Dataverse and Azure, facilitating faster clinical decision-making and reducing risks of compliance violations.
• Optimized operations, shorter service delivery times, and lowered associated costs thanks to real-time visualization and KPI tracking delivered via Microsoft Power BI.

https://www.scnsoft.com/case-studies/hipaa-compliant-provider-to-provider-telehealth-platform-for-scalable-behavioral-care-delivery

ScienceSoft provided Brush Claims with a dedicated team of a senior React developer and two senior .NET developers experienced in claim automation. Our talents managed to quickly integrate into the Client’s Scrum-Kanban development process and maintain the Client’s preferred communication pace.

Brush Claims requested ScienceSoft to revamp its claim management web product to give it a flexible modular architecture and a modern technology stack. The available documentation on the legacy solution was scarce, so the team first audited the software to understand its capabilities, processing logic, technical debt, and architectural limitations. Following the audit, ScienceSoft documented the claim data flows and business logic and determined the key technical issues to solve with the new system. Following that, the team gathered Brush Claims’ requirements for the new solution, agreed on the task scope, and kicked off the development. During the subsequent seven months of cooperation, ScienceSoft was engaged in the following activities:

• Cloud infrastructure setup. ScienceSoft’s .NET talents established a resilient Azure infrastructure for the new claim solution and deployed a secure cloud development environment, including DevOps automation tools for faster delivery.
• Replacing the legacy monolith with a modern distributed architecture. Having initially expected to build flexible microservices, ScienceSoft’s experts ended up suggesting a distributed monolith architecture. This architectural approach would be way more affordable to implement (which was the Client’s priority) but still ensure the solution’s easy maintainability and scalability to process the growing claim volumes.
• Back-end development. ScienceSoft’s .NET developers built the claim management system’s back end according to the Client’s requirements. Apart from coding, our experts also advised Brush Claims on a cost-effective design and optimal tech stack for all critical back-end components. In particular, they helped design and implement efficient background claim processing flows, a scalable claims database, and robust access control mechanisms. Our experts also picked and established secure Azure-based cloud storage for multi-format claim metadata.
• Front-end development. Our React developer created a convenient UX and UI for the customer-facing claim application. He implemented responsive design to provide smooth web and mobile experiences for Brush Claims’ business customers. The expert delivered clean and well-documented modular React code to streamline app evolution with new UX/UI components.
• Integration. ScienceSoft designed and built secure custom APIs to integrate the claim processing solution with Brush Claims’ other software products and third-party claim data sources (e.g., the insurance risk analytics platform by Verisk). To speed up API development, ScienceSoft rapidly upscaled the team with a senior .NET developer proficient in Azure Services, who focused solely on integration tasks.

To meet Capital IM’s tight deadlines for software launch, ScienceSoft involved the insurance IT consultant and insurance software engineers who had personally worked on revamping the original property insurance solution. The team already knew the software’s functional and technical potential, which allowed them to skip the lengthy system audit. They were later joined by a project manager, PHP developers, and a DevOps engineer who carried out the software migration and enhancements.

Implementation strategy design and project planning

ScienceSoft’s consultant interviewed Capital IM’s stakeholders and business users (brokers, underwriters, policy managers, accountants, and IT specialists) to elicit their business and transition requirements for the solution. The expert matched the gathered requirements against the functionality of the original system, determined the features that could be completely or partially reused, and scoped the missing automation capabilities. As a result, our consultant composed a detailed software transition plan describing the features to preserve, modify, and add to the new system.

Capital IM liked the software’s original UX/UI design but wanted to incorporate its own branding elements to ensure consistent employee experiences. ScienceSoft’s consultant advised the company on cost-effective ways to customize user interfaces for enhanced brand visibility and sleek aesthetics.

ScienceSoft suggested software forking as the optimal way for Capital IM to obtain a tailored commercial property insurance system. Forking would allow the team to create an independent version of the existing software that would retain the original functionality and interfaces while enabling any necessary enhancements. For Capital IM, this meant full ownership over the software and the ability to evolve it independently of the co-owner. Most importantly, code replication via forking enabled the fastest and most affordable software deployment, ensuring the firm could quickly kick off its commercial property insurance lines.

ScienceSoft’s engineers explored Capital IM’s AWS infrastructure and mapped the steps to smoothly transition the forked commercial property insurance modules to the new cloud environment. Next, the team audited the company’s data management systems and crafted a strategy for secure insurance data migration from the MGA to Capital IM. The engineers also created a plan for insurance software integration with the required systems.

Once Capital IM approved the proposed approach, ScienceSoft’s project manager created a time-framed work breakdown structure (WBS), sharpened the cost estimates, and introduced a tailored set of KPIs to control project health. The PM also prepared a plan to mitigate operational and technical project risks.

Software implementation and customization

Working in close collaboration with Capital IM’s stakeholders, the team did the following:

• ScienceSoft’s DevOps engineer set up a dedicated insurance software infrastructure in Capital IM’s AWS environment. The engineer optimized cloud resources to enable cost-effective system scaling for periodic operational loads (e.g., during end-of-period insurance reporting).
• PHP developers replicated the source code from the inherited commercial property modules, removed code-level dependencies from the MGA’s infrastructure, and migrated the code to Capital IM’s environment. During the transition, they optimized the code to improve its maintainability and enhance software performance.
• The team customized some of the quoting, policy management, and reporting features to match Capital IM’s workflows. Next, ScienceSoft’s engineers developed new features for insurance quote processing, property risk data capture, insured communication, and scheduled generation of specialized reports. In particular, they built asynchronous report generation pipelines that allow lightweight and complex statements to be produced in parallel, without sequencing delays and session time-outs. The team also implemented a centralized report registry so report owners can quickly identify and reuse previously generated reports.
• To automate risk-relevant data aggregation, the team integrated the commercial property insurance solution with the third-party OFAC, credit score, and flood risk databases of Capital IM’s choice. The engineers also connected the software to email services to automate insurance application intake and document sharing.
• ScienceSoft updated logos, color schemes, and design elements across the insurance software interfaces to align with Capital IM's brand identity. Additionally, the team adjusted the design of the templates used for the automated generation of insurance documents (quotes, invoices, policies, and reports).
• For data migration, the engineers isolated the MGA’s insurance data relevant to Capital IM’s operations and manually removed sensitive data fragments disclosing the MGA’s financial performance. After that, the team moved the data to the database hosted in Capital IM’s AWS space, applying secure transfer protocols and encryption mechanisms to prevent breaches. After the migration, the team split, cleaned, and mapped the data to match the new system’s structure.
• To ensure a smooth software rollout, ScienceSoft performed functional (including integration and regression), performance, and security testing. Capital IM also received a detailed plan and test cases for in-house user acceptance testing (UAT).
• Throughout implementation, ScienceSoft’s consultant cooperated with engineers to scope newly requested functional changes and refine priorities.
• ScienceSoft’s project manager tracked and reported the progress to Capital IM, adjusted the team’s tasks to address feasible change requests, and continuously optimized the development flow to align with Capital IM’s goals and deadlines.

It took ScienceSoft less than 6 weeks to finalize the implementation stage. As a result, Capital IM received proprietary cloud-based software that is tailored to the firm’s commercial property insurance operations and can be upgraded with new features in the future.

After launching the solution, ScienceSoft provided Capital IM with detailed technical and user documentation to streamline software support and evolution. The team also conducted remote employee training to help Capital IM’s teams master the new tools quickly.

As of March 2025, Capital IM continues working with ScienceSoft on the maintenance and functional upgrading of its commercial property insurance system.

ScienceSoft's nine L1 engineers and a team lead started working under Delap's brand within two weeks after the initial request. Delap assigned our team to resolve L1 tickets from five of its clients. ScienceSoft provides 24/7 support via Zendesk, covering the following tasks via email and calls:

• Software and hardware troubleshooting.
• Distribution list handling (creating/deleting distribution lists, adding/removing members, troubleshooting access issues, etc.).
• User onboarding (account creation) and offboarding (account deactivation, data backup/transfer, mailbox archiving, revoking access to databases and distribution lists, etc.).
• Handling spam emails (e.g., investigating false positives/negatives, blocking phishing websites).
• Escalating more complex cases to Delap’s L2 and L3 teams.

ScienceSoft's L1 team lead holds weekly meetings with Delap's L2 and L3 team leads to coordinate IT support strategy and maintain collaboration transparency. Also, Delap receives from us monthly SLA reports covering the total number of cases, the number of cases escalated to the next support level, the first response time, and other pre-agreed KPIs. Over the course of our cooperation, ScienceSoft’s team reached a 7-minute FRT for a monthly average of 122 tickets.