Rootstack

Once we listen to the needs of our client, we move on to the development of the Mi Portal web application with two approaches: on the client and on the insurance broker. On the client's side, this self-management platform offers the option of validating the policies that he has active, verifying his account status or payment status, and having greater control of the information related to his contract.

This platform was also designed to considerably speed up the management of the insurance broker. If in the past the employee had to access numerous files and systems to monitor customer policies, now from My Portal he will be able to access an extensive database with the entire customer catalog at his disposal. 

This web application allows the insurance broker to check the policies that he has processed, which are the delinquent clients, verify their commissions, and even make the payment of their clients' policies when the case arises.

Rootstack together with a team of talented software developers created a queuing system for creating appointments in different Ensa branches. All the necessary integrations were carried out with Ensa's current systems to flow with updated information.

The appointment process is intuitive with a modern design. When completing the chosen branch, the system brings up the available shifts and allows selecting the preferred date and time, and then the personal data must be completed. When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option.

When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option.

As the app was developed by the third-party software provider hired by Banesco, Rootstack was deploying the deliveries and doing the corresponding tests for each sprint.

This process must be done by a party other than the developer company, because the developments created by the company are evaluated and tested based on the client's requirements. Here Rootstack provides its services as Devops and QA, to directly deploy and test the deliveries in the Banesco test environment, in the AWS cloud where the entire operation of the app will be hosted.

In this way, Banesco controls and limits access to company information and systems, and Rootstack can have a real controlled environment for live user tests, as will be reflected later in the AWS cloud.

Challenge 

Incident management had become a headache for the bank's technology team since many tickets were generated with repeated incidents, there was no prioritization of tickets and their classification was not correct either. All this generated a lot of confusion, slowed down the workflow and at the end of the day, the resolution of the reported incidents took too long.

Our Solutions

Rootstack's team of experienced engineers and developers presented the ideal solution for this case: the implementation of Jira Service Management for better handling of tickets and incidents reported to Popular Bank's technology and support team.

Rootstack completely improved the R4V website, creating a new platform that provides a better user experience to its visitors. It is a site created in a Drupal 8 CMS, quite functional and flexible that allowed the implementation of numerous data widgets to illustrate the statistics with graphs of different styles of tables, bars, pie type, among others.

The visual improvement was considerable: by condensing the statistical information in different types of graphs, the navigability of the web page was transformed, making the task of consulting the available information easier.

The structure of the R4V website is quite particular, totally adapted to the client's needs: when the user enters the portal, they find the general site, which shows all the condensed information of all the South American and Caribbean countries in which the organization collaborates with Venezuelan refugees.