Call Service (AUST) Pty LtdClaimed by Official Representatives

Call Service is an Australian telephone answering and business message-handling provider offering 24/7 support to businesses, medical practices, tradespeople and organisations across Australia. Established in Melbourne in 1951, the family-owned company helps clients manage incoming calls when their own staff are unavailable, without relying on voicemail or offshore operators.

Its trained Australian operators answer calls in the client’s business or personal name, follow customised instructions, collect caller details and deliver messages through SMS, email, pager or telephone. Urgent matters can be escalated according to predefined procedures, helping organisations manage after-hours enquiries and time-sensitive communications.

Key services include:

• - 24/7 Business Telephone Answering: Handles customer enquiries, captures contact details and routes messages to the appropriate person or department.
• - Medical Answering and Paging: Supports doctors, specialists, allied health providers and veterinary practices with confidential message handling and urgent-call escalation.
• - Sole Trader and Tradesperson Call Handling: Records job details, locations, preferred appointment times and urgent requests while clients are working on-site.
• - Lone Worker Monitoring: Tracks scheduled check-ins and initiates escalation procedures when a worker does not check in as expected.
• - After-Hours Callouts and Message Reporting: Supports urgent service requests, incoming alerts and scheduled or on-demand call and message reports.

Based in Keilor Park, Victoria, Call Service serves organizations that need dependable human call handling, flexible message delivery and tailored communication procedures. Its services can help reduce missed calls, maintain customer access outside standard business hours and support operational continuity. Pricing is tailored to each client’s requirements, and the company states that it does not require lock-in contracts.