Welsend

Overview

Welsend offers customer engagement solutions that take use of all the competitive advantages that China, the Philippines, and Malaysia have to offer in terms of infrastructure, labor costs, talent quality, and favorable government regulations. With more than 18,000 employees, Welsend operates delivery centers in 26 cities across China, the Philippines, and Malaysia. It offers a comprehensive range of customer engagement services, from technical support and customer care to order processing and dispatching, lead generation, and customer acquisition through a variety of channels, including social media, email, chat, and inbound and outbound phone calls. Leading brands from China's manufacturing, technology, eCommerce, travel & transportation, and financial services sectors are among our clientele. As we set ourselves apart by fusing cutting-edge technology, top-notch operations, and a thorough grasp of every aspect of the sector into solid, reasonably priced client solutions, we are also increasing our market share of MNC business. Here are some Welsend facts: About 70% of the locations are in Tier 3 or Tier 4 cities, and labor costs there are 20–35% cheaper than in Tier 1/2 areas. Over 90% of site managers are employed locally. For instance, hiring a team of 200 individuals takes about 30 days on average. >95% consumer satisfaction and >90% staff satisfaction It takes less than 60 days to establish a new website in any Chinese, Philippine, or Malaysian city. $50,000+ less than $25 per hour 10,000+ China's Wei Fang Shi +18 Established in 1993