Vitel Global

Vitel Global Overview

Vitel Global Communications is a leading unified cloud communications provider headquartered in New Jersey, USA, empowering businesses in over 50 countries with smarter, connected communication systems. Backed by 200+ professionals, Vitel Global integrates AI-powered voice, video, messaging, and analytics into one scalable platform—helping organizations boost collaboration, streamline workflows, and reduce communication costs by up to 60%.

From startups to global enterprises, Vitel Global delivers secure, cloud-based solutions that enhance agility, improve engagement, and drive business growth through digital transformation.

Product Summary – Vitel Global Cloud Business Phone System

The Vitel Global Business Phone System is a future-ready, cloud-based communication suite that merges HD voice, video conferencing, SMS, and AI analytics into one unified interface. Designed for reliability and scalability, it replaces traditional PBX setups with an intelligent cloud infrastructure that ensures crystal-clear calls, mobile access, and real-time insights.

Vitel Global empowers distributed teams and multi-location businesses to connect effortlessly, boost efficiency, and maintain enterprise-grade security—whether on desktop, mobile, or web platforms.

Key Features

• HD Voice & Video Calling for Mobile & Desktop

• Cloud PBX with Auto-Attendant and Smart Routing

• AI Call Transcripts, Summaries & Sentiment Analytics

• Cross-Platform Apps for Windows, macOS, iOS, and Android

• Voicemail-to-Email, Call Forwarding & Recording Capabilities

• Local & International Number Support in 100+ Countries

• Team Chat, Group Messaging & Video Collaboration Tools

• Advanced AI-Powered Reporting & Performance Analytics

• CRM & Helpdesk Integrations: Salesforce, HubSpot, Zoho, Dynamics 365

• Multi-Site Management with 99.99% Network Uptime

Industries & Use Cases

Industries Served: Recruiting, Healthcare, Real Estate, Retail, Education, IT, and Professional Services

Use Cases:

• Remote Teams ? Enable hybrid collaboration with mobile apps and softphones.

• Customer Support ? Manage global call queues and service operations efficiently.

• Unified Communication ? Merge voice, chat, and meetings under one dashboard.

• Operational Savings ? Eliminate PBX maintenance and reduce IT overhead.

• Secure Communications ? Encrypted calls and compliance-ready infrastructure.

Key Benefits & ROI

• Save up to 60% on infrastructure and voice costs

• Experience 99.99% uptime with guaranteed SLA-backed reliability

• Scale instantly—add thousands of users or offices within a minute

• Improve collaboration by unifying voice, video, and analytics in one solution

• Gain valuable AI insights into call quality, sentiment, and agent efficiency

Integrations & Ecosystem

CRM & Sales: HubSpot, Salesforce, Zoho CRM, Microsoft Dynamics
Helpdesk: Freshdesk, Zendesk, ServiceNow
Collaboration: Google Workspace, Slack, Microsoft Teams
APIs & Webhooks: Create custom integrations and automated workflows

Pricing Overview

Starter Plan: $14.99/user/month—Ideal for small & growing teams
Business Plan: $24.99/user/month—Includes analytics, SIP trunking & AI tools
Enterprise Plan: Custom quote — Tailored for compliance, scale & support

Talk to an Expert

Deployment, Support & Security

• Fully Cloud-Based—No hardware or maintenance required.

• Cross-Platform Support—Access anywhere via desktop, mobile, or web

• 24/7 Global Support—Live chat, phone, and email assistance

• Security—SOC 2, HIPAA, and GDPR-compliant infrastructure

• Resilience—Multi-region redundancy ensuring 99.99% uptime

Awards, Recognitions & Differentiators

• Award-winning provider in unified communications and VoIP innovation

• AI built into every layer—calling, analytics, and collaboration

• Local number support in 100+ countries with multi-region capability

• Complete UCaaS platform: voice, video, messaging, analytics, and AI in one

Call to ActionTransform the way your business communicates.

Experience seamless AI-driven connectivity and real-time collaboration with Vitel Global.

• Enhance productivity

• Reduce communication costs.

• Scale globally with ease.