Overview

One of the fastest-growing organizations in the US and India for business process outsourcing and customer experience management is MattsenKumar. The company was founded by seasoned businessmen Mike Mattsen and Aarati Kumar. Its headquarters are in Oregon, USA, and its distribution facilities are located in Gurugram and Jaipur, India. Following an exclusive partnership with HyperQuality (now Avaya), which provided third-party quality monitoring starting in 2002, the company was established in 2010. This is one of the only explanations for why MK has always been a great company. Today, MattsenKumar employs more than 2000 people in three locations and offers top-notch outsourcing services to some of the world's top companies. Through our outsourcing solutions, we assist our clients from a variety of industries in providing outstanding customer service. We offer back-office administration, e-commerce outsourcing, contact center outsourcing, and technology suites for speech and interaction analytics. Our emphasis on data security complements our commitment to providing our clients with outstanding quality service. We have been a PCI-certified company for a number of years, and we have always prioritized our clients' return on investment. Our well-trained staff and leadership team, who have unmatched industry experience, guarantee that every collaboration with us benefits our clients. Please visit www.mattsenkumar.com to learn more about MattsenKumar and our offerings.

Map

430, Udyog Vihar, Phase IV Gurugram, India 122015, Gurugram, Haryana, India

Services Provided

Service Lines

Reviews

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4.2 (2 Reviews)

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Ashish Sarin

Customer Success VP at DMI Finance Private Limited

Call Center Services for Financial Institution

31-12-2024

The client has expressed their satisfaction with MattsenKumar LLC's ability to swiftly adapt to their processes. The team's proactive and approachable nature, coupled with their strong call center expertise, has been integral to the success of the partnership. Customers can anticipate responsive, flexible, and supportive service.

Overall rating

4.8

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Work Quality

5.0

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Timely Delivery

4.0

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Responsiveness

5.0

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Your Satisfaction

5.0

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Call Center Services for Financial Institution

31-12-2024

The client has expressed their satisfaction with MattsenKumar LLC's ability to swiftly adapt to their processes. The team's proactive and approachable nature, coupled with their strong call center expertise, has been integral to the success of the partnership. Customers can anticipate responsive, flexible, and supportive service.

Pranav Chandra

Assistant Manager at Zomato

Menu Digitalization for Food Delivery Company

31-12-2024

MattsenKumar LLC has significantly improved their turnaround times, reducing them from 15 hours to just 9 hours for deliverables. In addition to this efficiency, they offer a highly responsive communication system. Their adaptability and flexibility have been key to their success in meeting the client's needs.

Overall rating

3.5

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Work Quality

4.0

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Timely Delivery

3.0

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Responsiveness

4.0

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Your Satisfaction

3.0

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Menu Digitalization for Food Delivery Company

31-12-2024

MattsenKumar LLC has significantly improved their turnaround times, reducing them from 15 hours to just 9 hours for deliverables. In addition to this efficiency, they offer a highly responsive communication system. Their adaptability and flexibility have been key to their success in meeting the client's needs.

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